Lanre Foods Online operates from:

Lanre Foods Online
Queensbridge Industrial Park
795 London Rd, Grays RM20 3LH, United Kingdom

For any questions about this policy, you can contact us at:
Email: info@lanrefoodsonline.co.uk

We collect information so we can process your orders and provide a better service. This may include:

• Contact details – name, email address, phone number, billing and delivery address.
• Order information – products purchased, payment method (not full card details), delivery preferences.
• Account information – login details and order history if you create an account.
• Communication – emails or messages you send to us (e.g. enquiries, complaints).
• Website usage – pages visited, time spent, device and browser type, cookies (see below).

We use your data to:

• Process and deliver your orders, including order confirmations and delivery updates.
• Respond to your questions or customer service requests.
• Manage your account and order history.
• Send marketing emails if you’ve asked us to (you can unsubscribe at any time).
• Improve our website, products and services.
• Meet our legal and accounting obligations.

Our lawful bases for processing include contract (when you place an order), consent (for marketing), and legitimate interests (such as improving our services or preventing fraud).

We never sell your personal data. We may share it with trusted partners who help us run our business, such as:

• Payment providers and banks.
• Delivery and courier companies.
• IT, hosting and website providers (including Shopify).
• Professional advisers (e.g. accountants, legal advisers).

These partners only use your data to provide services to us and must keep it secure.

Our website uses cookies and similar technologies to:

• Remember what’s in your basket and keep you logged in.
• Understand how visitors use our site so we can improve it.
• Show relevant offers or adverts (where marketing cookies are enabled).

You can control cookies through your browser settings and any cookie banner on our site.

We keep your data only for as long as necessary for the purposes described above, including any legal, accounting or reporting requirements. Order records may be retained for several years as required by law.

Under UK data protection law you have rights including:

• Access – to request a copy of the personal data we hold about you.
• Correction – to ask us to correct inaccurate or incomplete data.
• Erasure – to ask us to delete your data in certain circumstances.
• Restriction – to limit how we use your data in certain situations.
• Objection – to object to certain types of processing, such as direct marketing.
• Data portability – to request your data in a machine-readable format.

To exercise these rights, contact us at info@lanrefoodsonline.co.uk.

If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: [05.12.2025]