Returns, refunds & order issues

Ambient & non-food items

For tins, packets, dry goods and non-food items you may have more flexibility. Returns depend on the product type and condition.

• Items can usually be returned within 14 days of delivery or collection, with proof of purchase.
• Where applicable, items must be unused, unopened and sealed (and in a resaleable condition) to qualify for a return.
• Return postage is the customer’s responsibility unless an item is faulty or sent in error.
• For in-store purchases, please bring the item and your receipt to the customer service desk.

This policy does not affect your statutory rights under UK consumer law.

How to report a problem

1. Take clear photos of the issue (damaged packaging, incorrect item, missing items etc.).
2. Email info@lanrefoodsonline.co.uk with your order number and photos.
3. Tell us whether you’d prefer a refund, store credit or replacement (where possible).
4. Our team will review and respond, usually within 2 working days.

Please don’t dispose of any damaged or incorrect items until we confirm the outcome, as we may need further photos or batch information.

Refund methods

• Refunds are processed back to the original payment method where possible.
• Depending on your bank, it can take up to 5–7 working days to appear on your statement.
• For in-store purchases, refunds may be issued as store credit at our discretion.